Do I need to register as a member before I can order ?

Yes, we only accept order from member at present. We welcome you to be our member and enjoy the member benefits. It is simple to register, you just need to enter your information in the "New Customer" and that is it. Your personal information is only for our internal use, and will not disclose to the public.

What should I do if I have been waiting for my order for a long time ?

You can check your order status online. On the confirmation notice we e-mail to you after the goods is dispatched, there is a Tracking Number which allows you to check the delivery status on the web.

What currency are the prices list in?

Your credit card will be charged in US dollars. And your credit card company will automatically convert the US dollars to your local currency.

What  payment does AnimeShop accept?

We accept PayPal ,  Credit Card via PayPal and international bank transfer!!

I do not have a credit card. Are there any alternative payment methods?

Yes. If you do not have a credit card or prefer not to use your credit card, we also accept international bank transfer to our bankaccounts. After your order has been received, you will find the bank and payment details in your email inbox for your convenience. Our bank accounts are expected to be opened and available for transfers next week.

What should I do if I find incorrect or missing disc in my order ?

There may be 2 possibilities that lead to this situation : either there is malfunction within our processing procedure, or you have placed the wrong order. Please leave the disc untouched if it is a wrong title, and inform our Service Counter within 7 days of goods receipt, we shall arrange return or replacement procedure as soon as possible. If it proves to be our mistake, we shall reimburse all mailing and custom charges, if any. However, we shall not be liable to any kind of expense if you have placed the wrong order.

How long do you take to ship my order?

We generally despatch all orders within 48 hours from ordering and receive your payment, stock permitting.